How to Prepare for Using Ethereum Wallet?

For more info, please visit the official Ethereum Wallet Wiki.

Why can’t I see my balances when I unlock my wallet?

This is most likely because you are behind a firewall. It is common for the API used to display the balance to be blocked by firewalls. You will still be able to send transactions, but you will need to use a blockchain explorer, such as Etherscan, to view your balance.

Why can’t I see the account I have just created in the blockchain explorer (e.g., Etherchain, Etherscan)?

Only active accounts are visible in a blockchain explorer. Once you have transferred some ETH into the account, it should be visible.

Why can’t I see my ETH in the wallet?

If you run into this issue, make sure you are synced with the network. You can also check your balance at a service like https://etherscan.io.

Why am I getting a “Your computer’s time is out of sync!” error?

If the time of your computer is deviated, the wallet is not able to connect to the Ethereum blockchain. The wallet is able to detect when time synchronization is turned off. Please enable time synchronisation by referring to the instructions below.

Enable time synchronisation

Windows: http://windows.microsoft.com/en-gb/windows/set-clock#1TC=windows-7
Mac OSX: https://support.apple.com/kb/PH21911?
locale=en_US
Linux: apt-get install ntp

Why am I unable to find peers?

There are several reasons why the wallet is not able to connect to the network:

  • You might be using an older version of the wallet. Please update to the latest version.
  • A firewall is preventing access, check the logs of your firewall.
  • A router does not allow NAT or the necessary UDP port 30303, or it may be blocking other connections made by the Ethereum node.

I am trying to synchronize the wallet, and it seems to have stalled. What`s going on?

Each time the wallet is initiated, it needs to sync the chain with the network. Downloading and verifying specific parts of the chain during this synchronization will take time. In order to avoid re-starting the synchronization process, please be sure to wait for the download process to complete.

Why wasn’t my transaction confirmed?

There could be a number of reasons for this:
You lowered the transaction fee. If your transaction fee is too low, miners may choose to ignore your transaction. If your transaction has been ignored, it can take a significant amount of time before your transaction reappears in the blockchain. Currently, Ethereum Wallet does not provide a solution to resend the transaction with a higher transaction fee.
Ethereum Wallet is not fully synchronized with the network. Make sure you have peers (see the top bar) and that the block number matches the number shown on your block explorer (e.g., http://etherscan.io). Additionally, check to see if the block number is increasing over time. If not, the node is not connected to the network.
Your client is out of sync. If you have peers and your block number matches or only slightly differs to the number shown on your block explorer (e.g., http://etherscan.io), click on the unconfirmed transaction. o A pop-up with the transaction details and the transaction hash will open. Click on the link and it will open a web page on Etherscan with details about the transaction. o If you can see the transaction details on Etherscan, the transaction is being processed. Please wait a few minutes and refresh the page to see if the transaction is now confirmed. o If the transaction details are not visible on Etherscan, then the transaction has not yet been processed. If this does not change after a few minutes have elapsed, it is possible an error has occurred in processing your transaction.
Ethereum Wallet can lose the connection to the underlying node. In this case, you will not be able to see that the transaction was confirmed. Please restart the wallet and see if the issue is resolved.

Why can’t I unlock my account?

Please have a look at these recommendations. In some cases, the wallet loses connection to the underlying node, resulting in an inability to unlock the account.

Why am I seeing two different versions of my Ethereum address — one in uppercase letters and one in lowercase letters?

Capitalization simply means the address has a checksum, which will detect input errors. Both addresses refer to the same wallet and are fully functional.

For example, two versions of an Ethereum address are below.

0x0430894efd64349c078877E42F1c7c7B838cf108
0x0430894efd64349c078877e42f1c7c7b838cf108

The address containing lowercase letters is not checksummed. Mistyping a letter or number in this address can result in the loss of ETH. On the other hand, the upper case checksummed version of the address will detect typos and inform you of an invalid address.

For this reason, MyEtherWallet warns you when your address is not check-summed. Remember to double check the address to prevent any issues. If you are sending ETH to one of your own wallets, you can save the check-summed address via the “View Wallet Info” page and copy the address displayed there.

If you are sending ETH to one of your own wallets, you can save the checksummed address via the “View Wallet Info” page and copy the address displayed there.

How to Prepare Using MyEtherWallet For more info, please visit the official: MyEtherWallet’s FAQ.

Why can’t I see my balances when I unlock my wallet?

This is most likely due to the fact that you are behind a firewall. It is common for the API that is used to display the balance to be blocked by firewalls. You will still be able to send transactions, but you will need to use a blockchain explorer, such as Etherscan, to view your balance.

Why can’t I see the account I have just created in the blockchain explorer (e.g., Etherchain, Etherscan)?

Only active accounts are visible in a blockchain explorer. Once you have transferred some ETH into the account, it should be visible.

How does MyEtherWallet actually work?

Please check this page:
https://myetherwallet.groovehq.com/knowledge_base/topics/how-doesmyetherwallet-actuallywork
I am trying to unlock my wallet but it keeps freezing / hanging. Sorry, you are having trouble. Decrypting the keystore files is an intensive process and one that doesn’t enjoy being done in Javascript. We recommend: 1. Using Google Chrome. 2. Clicking “continue” when you see the unresponsive error alert pop up. 3. Closing other intensive programs open (a lot of browser tabs, video games, etc.). The combination of the above typically eliminates the problem. If it doesn’t, please contact us and include your browser and OS and we can advise you from there.

Can I register more than a single Ethereum address?

No, the Ethereum address you provide during registration will be the only address from which you may purchase EGT with during the token distribution event.

TBD My registration was denied. What should I do?

If your registration was denied, please contact us at support@engagementtoken.com